01 — Common signs
Is this the right service?
You do not need to know the cause before contacting us. Start with what you can see, hear, or read on the equipment.
- Mobile app cannot connect or shows the wrong equipment state
- Schedules disappear, drift, or fail to run
- Pump, heater, lights, valves, or spa mode ignore commands
- Panel displays an error or will not power up
- Actuator or valve does not move to the requested position
- One connected device works manually but not through automation